Return Policy

Oh no! The item didn't work out for you? It's ok. Here is how to return it...

First, email us here and let us know! We will make a note of your return and be on the lookout for your package.

Please include your order confirmation email or packing slip with return or exchange.

Items must be returned or exchanged to Uptown Country Home in new, unused condition, and be in original packaging with tags attached (if the item came with a tag). Shipping fees are non-refundable.

The following items are final sales and non-returnable: items purchased on sale and one-of-a-kind items. Please contact us if you are unsure if the item can or cannot be returned. Also, please contact us within one week of receipt of a non-returnable item to report any problems.

All sales become final 14 days after you receive the item(s). Returns and exchanges must be postmarked within 14 days of your receipt of the item(s). Please allow 1-2 weeks to process a return and issue a refund from the time we receive your item. There will be a $10 restocking fee, per rug, for all returned Dash and Albert rugs.

We strongly recommend shipping via UPS or FEDEX so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.

Please return items to:

Uptown Country Home Returns

6804 Woodland Drive

Dallas, Texas 75225